BA Customer Service

Airline ticket agency in Hillingdon

Address: Heathrow Airport, Longford, Hounslow TW6 2GB, United Kingdom

Phone: nan

Region: Hillingdon

Nearest station: Heathrow Terminal 5 (0.27 miles)

Rated: 1.8/5 on Google.

👎 Disappointing, worst airline experience.
👎 Delayed flights and rude service at boarding.
👎 Meal had to be prebooked and paid for.
🤔 Mixed opinions on delays – one hour delay on one trip, two hours delay on another trip.
😟 Difficulties for a passenger with mental health condition due to long delays.
😠 Frustration over late arrival and inconvenience caused.
😕 Disappointment in BA’s performance and lack of worthiness.
😞 Unpleasant waiting experience for the whole family.
⏰ Plans disrupted as arrival time was much later than expected.
✈️ Mixed opinions regarding handling of missed connecting flight.
BA’s customer service has received mostly negative feedback based on these reviews: flight delays, rude service at boarding, required payment for meals, and inconveniences caused by delays have left customers disappointed and frustrated. However, there were mixed opinions about the duration of the delays experienced by different passengers.
One traveler expressed difficulties faced by their son with a mental health condition due to the long wait times at the airport. Another passenger felt let down after arriving home very late despite planning an earlier return.

Options: On-site services, Wheelchair-accessible entrance

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