Waitrose & Partners Hampton

Supermarket in Richmond upon Thames

Address: 72 Oldfield Rd, Hampton TW12 2HQ, United Kingdom

Phone: 442089797369

Region: Richmond upon Thames

Nearest station: Hampton (0.09 miles)

Rated: 4.2/5 on Google.

Price range: ££

Website

• 🙂 The reviewer, a 25-year-old man, visited Waitrose & Partners Hampton to buy medication but was refused service because he couldn’t provide proof of age. He found this experience pathetic.
• 😔 Another customer had a disappointing experience when picking up an online order. They found the young employee who brought their order helpful and efficient, but encountered problems at the self-checkout. The computer didn’t instruct them to weigh an item and obtain a barcode ticket, and when they sought assistance from a staff member who was stocking shelves, she seemed unimpressed but eventually showed them how to check out.
• 💬 Mixed opinions about customer service:
• – The refusal to serve the first reviewer without proper identification was seen as “pathetic.”
• – While there were issues with self-checkout assistance in the second review, the young employee who helped out was described as helpful.
• 💡 Suggestions for improvement:
• – Some customers noted that the self-checkout system should clearly instruct on weighing certain items.
• – It would be beneficial if more staff members were available for assistance during busy times.
• 🛍️ Waitrose & Partners Hampton is praised for having interesting products not found elsewhere.

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