Subway

Sandwich shop in Kingston upon Thames

Address: 18 Castle St, London, Kingston upon Thames KT1 1SS, United Kingdom

Phone: 442085410157

Region: Kingston upon Thames

Nearest station: Kingston (0.1 miles)

Rated: 4.2/5 on Google.

Price range: £££

Website

• 🌟 Mixed opinions on pricing and service:
• – One customer encountered false advertising regarding the price, feeling deceived and vowing not to return.
• – Another appreciated the cleanliness, good food, friendly staff, and efficient service.
• 🥪 Food quality and customization:
• – A positive review highlighted a polite employee named Bryce who ensured the customer’s sandwich was customized to their liking.
• – The same customer found the food tasty and reasonably priced.
• 😠 Rude staff incident:
• – A negative experience involved an employee of East African descent who was verbally abusive, refused to complete an order, and almost physically attacked the customer. Another customer had to intervene for resolution.
• ⏳ Slow coffee but overall satisfaction:
• – Despite a delay in receiving their coffee at one point, a different reviewer expressed happiness with the quality of the drink as well as quick food service.
• 💔 Disappointment with dine-in policy inconsistency:
• – One individual was disappointed by inconsistent dine-in policies at an online location in Kingston Upon Thames. One employee repeatedly denied dine-in access while another claimed cleaning as the reason. This gave them a sense of unwelcome treatment.

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