FitFlop Head Office

Shoe store in Hammersmith and Fulham

Address: 4th Floor, Foundry Building, 77 Fulham Palace Rd, London W6 8AF, United Kingdom

Phone: 448008560148

Region: Hammersmith and Fulham

Nearest station: Hammersmith (District) (0.17 miles)

Rated: 3.3/5 on Google.

Website

• 👎 Customer had a negative experience with FitFlop’s customer service – charged twice, no refund or order cancellation.
• 😡 Frustrated by long wait times and lack of answers from customer care department.
• 💔 Disappointed with the poor customer service experience overall.
• 👀 Worries that the shoes will not arrive and feels ignored by the company.
• 🤷‍♀️ Unsure if they will ever order from FitFlop’s website again due to these issues.
• ❗ Despite negative experiences, Fitflop has confirmed refund and offered a discount code for missing shoes.
• Overall, it seems that several customers have had poor experiences with FitFlop’s head office in terms of their customer service. They experienced issues such as being charged twice for an order, not receiving a refund or being able to cancel the order. Additionally, there were complaints about long wait times and lack of responses from the customer care department. However, one reviewer did mention that Fitflop eventually provided a refund and discount code for their missing pair of shoes. These mixed opinions suggest some problems in customer service but also highlight potential resolutions that were provided by FitFlop.

User Feedback

Leave Your Feedback

Locations Nearby