Sports Direct

Shoe store in Kingston upon Thames

Address: 17 Fife Rd, Kingston upon Thames KT1 1SB, United Kingdom

Phone: 443443325294

Region: Kingston upon Thames

Nearest station: Kingston (0.08 miles)

Rated: 3.2/5 on Google.

Price range: £££

Website

• 👟 Plenty of shoe options for the whole family
• 🌟 Friendly staff available, but some sections lacked assistance
• ⚖️ A balance needed between service and being overly pushy
• 💰 Good prices for what was needed
• 😔 One reviewer experienced a shocking lack of service, leading to tears
• 🏢 Customer collection point on the second floor caused frustration with a toddler in a buggy
• ⏳ Staff member directed the reviewer to another floor for different sizes, resulting in additional waiting time
• 🤷‍♀️ Staff member refused to assist in finding items and checking stock availability
• 😡 Requested help from staff became unpleasant confrontation
• Overall, Sports Direct offers a wide range of shoe options for the entire family at competitive prices. While most staff members are friendly and helpful, there were instances where assistance was lacking in certain areas. Balancing between attentive service and overwhelming customers is crucial. However, one negative review detailed an extremely disappointing experience involving long wait times at the customer collection point on the second floor, unhelpful staff who refused to aid in finding desired items or check stock availability. The situation escalated into an unpleasant confrontation before leaving empty-handed.

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