SKECHERS Retail

Shoe store in Kingston upon Thames

Address: 34 Clarence St, Kingston upon Thames KT1 1NR, United Kingdom

Phone: 442085460455

Region: Kingston upon Thames

Nearest station: Kingston (0.16 miles)

Rated: 3.9/5 on Google.

Website

• 👟 The store appears to be larger on the inside than it looks from the outside.
• 🤝 The staff is generally friendly and responsive.
• 🛍️ There is a wide range of shoes available, as well as some active wear.
• 😞 However, there are mixed opinions about the customer service:
• – One reviewer had a negative experience with a female staff member who seemed uninterested in serving customers and directed them to busy male staff members.
• – Another reviewer had an unpleasant encounter with the store manager, who was rude and asked them to come back later during her lunch break when they requested assistance with a manufacturing defect.
• – In contrast, one shopper had a positive interaction with Samantha at Skechers Kingston. They found her helpful and kind in helping them find a new pair of shoes.
• – Another customer praised Nikki for excellent customer service—she knew the products well, offered various options, anticipated needs for different shoe sizes, and was polite and patient.
• ⭐ Despite mixed reviews on customer service experiences, overall satisfaction seems high:
• – The tidiness of the shop and ample seating contribute positively to the shopping experience.

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