Watling Post Office

Post office in Harrow

Address: 106 Burnt Oak Broadway, Burnt Oak, Edgware HA8 0BE, United Kingdom

Phone: 442089510473

Region: Harrow

Nearest station: Burnt Oak (0.19 miles)

Rated: 2.9/5 on Google.

Website

• 🙁 The manager’s handling of issues was unsatisfactory and lacked clear guidance or solutions.
• 🙁 Long wait times and disorganized queues due to ineffective management.
• 🙁 Staff members seemed overwhelmed, stressed, and lacking support from the manager.
• 😡 Inconsistent and rude customer service experiences, leading to disappointment.
• 😡 Post office criticized for being unprofessional and advised to be avoided at all costs.
• 💸 Accusations of overcharging an elderly customer for a letter that should have been classified as a standard letter instead of a large one.
• 💸 Complaints against false information provided about delivery time on the receipt.
• Overall, customers expressed frustration with the unprofessionalism, lack of customer service skills, and dishonesty displayed by both staff members and management at Watling Post Office. Customers urged improvements in the manager’s handling of issues, organization in workflow management to reduce wait times, better support for overwhelmed staff members, more professionalism from all employees towards customers. Furthermore, accusations were made regarding overcharging an elderly customer and providing false information about delivery time. Mixed opinions were observed; while some praised certain aspects (not mentioned), others had significant negative experiences.

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