The Clapton Surgery
Doctor in Hackney
Address: 14, Urban Hive, Health Centre, 14 Theydon Rd, London E5 9BQ, United Kingdom
Phone: 442088067735
Region: Hackney
Nearest station: Clapton (0.37 miles)
Rated: 2.0/5 on Google.
Opening Times
| Monday: | 8 AM–6:30 PM |
| Tuesday: | 8 AM–6:30 PM |
| Wednesday: | 8 AM–6:30 PM |
| Thursday: | 8 AM–6:30 PM |
| Friday: | 8 AM–6:30 PM |
| Saturday: | Closed |
| Sunday: | Closed |
About The Clapton Surgery
- 👍 Mixed opinions on the reception staff: Most were pleasant, but one receptionist named Shaz was extremely rude and caused anxiety for a patient.
- 📞 Difficulty making appointments: Only emergency appointments available in the morning, with no regular appointments for weeks. Phone calls often ended abruptly.
- 💼 Unsatisfactory practice manager: The non-clinical practice manager triages patients, which goes against CQC guidelines. Some found this unsafe and felt the manager was rude and argumentative.
- ❌ Negative experience with smear test: One person advised against getting a smear test done by the practice nurse.
- ✉️ Mixed communication experiences: Patients felt ignored and interrupted during phone conversations. One receptionist, Shaz, was particularly problematic in this aspect.
- Overall, there are mixed opinions about The Clapton Surgery. While some reception staff were pleasant and there were expressions of gratitude from at least one patient, others encountered difficulties with making appointments or dealing with specific staff members like Shaz. It’s worth noting that there’s discontent regarding the non-clinical practice manager triaging patients and negative experiences related to communication during phone calls as well as smear tests conducted by the practice nurse.
Options: Wheelchair accessible entrance, Wheelchair accessible parking lot, Wheelchair accessible restroom, Restroom, Accepts new patients
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