Camden Fraud & Cyber Crime Summary

Fraud Advice

Banking and Card Fraud – Online Banking The use of online banking or people using banking apps on smartphones and tablets has grown. People use them at home or when they are out and about.

To stay safe while banking online you must protect your password and personal details to stop criminals from accessing your accounts. Many banks provide one-time passcodes sent to your device when setting up new payments. These should never be shared with anyone, even from the bank. If you’re speaking to your bank on the phone, and they ask you for it, you are certainly speaking to a criminal, not your bank.

How to protect yourself

  • Choose, use and protect passwords and memorable words with great care. Watch our video on passwords at for further advice.
  • Keep online banking software and banking apps up to date. Always download updates when prompted.
  • When logging in whilst in public, take extra care to shield any PIN codes or passwords.
  • Always log out of your online banking account or banking app when you have finished using it. Closing the app or web page or turning off your device may not be sufficient.
  • Do not use publicly available Wi-Fi networks for banking. It is very difficult to tell if a hotspot is secure.
  • Don’t share any security codes with anyone.
  • If your bank has called you. Take a reference number, and then hang up before recalling on a number you know to be safe after a few minutes to clear the line.


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