CeX

Electronics store in Havering

Address: Unit 14, The Mall, Romford RM1 3EE, United Kingdom

Phone: 443301235986

Region: Havering

Nearest station: Romford (0.37 miles)

Rated: 3.9/5 on Google.

Price range: £££

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• 👎 Cex Romford: Customer bought a MacBook Air but found it password-protected at home. Contacting the store was difficult, had to wait 24 hours for a response. After failed attempts to unlock the device, customer wanted a refund but was told they need to undergo a warranty test first.
• 😡 Customer was frustrated with poor customer service and long waiting times.
• 💰 Decided it would have been worth paying an extra £300 at the Apple Store instead of dealing with Cex.
• 📷 Customer included photos regarding return policy, reinforcing their dissatisfaction.
• ✅ Still managed to get a refund and decided to go directly to the Apple Store in the future.
• 😕 Another customer traveled two hours with their wife specifically for a product available at this Cex store. Arrived with enough time before closing, but staff members were talking among themselves and couldn’t test the device.
• 👎 Mixed opinions: While some customers had negative experiences with slow service and difficulty contacting customer service, others did not encounter these issues.

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