Balham Park Surgery

Doctor in Wandsworth

Address: Balham Park Surgery, 236 Balham High Rd, London SW17 7AW, United Kingdom

Phone: 442087728772

Region: Wandsworth

Nearest station: Balham (0.25 miles)

Rated: 3.7/5 on Google.

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• 👎 Unhelpful reception staff – one reviewer had a frustrating experience with the receptionist when trying to schedule a stitch removal appointment.
• 📞 Miscommunication and lack of follow-up – the receptionist failed to call the reviewer as promised and gave misleading statements about someone calling them.
• ⌛️ Long wait times – despite waiting for 3 hours, the reviewer did not receive a call from the surgery until they called back to complain.
• 💔 Vague apology – despite admitting their error, the staff provided an unsatisfactory apology that lacked sincerity or empathy.
• 🚑 Considered going to A&E – due to the poor experience at Balham Park Surgery, one reviewer regrets not choosing A&E instead.
• 😞 Disappointed with cancellation – another patient was disappointed when their blood test appointment got canceled last minute because they booked online.
• Overall, there is a consensus that some of the reception staff at Balham Park Surgery were unhelpful and lacked basic manners and compassion. There were mixed opinions on wait times and communication issues. One reviewer regretted not choosing A&E while another expressed disappointment with their canceled appointment.

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