Ann Physiocare

Physical therapist in Lambeth

Address: 1 Palace Rd, London SW2 3DY, United Kingdom

Phone: 443301242392

Region: Lambeth

Nearest station: Streatham Hill (0.48 miles)

Rated: 4.5/5 on Google.

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• 👍 The admin at Ann Physiocare initially received negative feedback, with one customer arriving to find the building closed and having to wait for their appointment.
• 😕 The physiotherapist also did not inform head office about the closure, leading to confusion and frustration.
• 😡 When the customer tried to complain, they experienced a long wait time on the phone and were asked to leave a message. However, they received a call back after an hour without receiving an apology.
• 📧 After leaving their negative review, Ann Physiocare reached out to the customer and had a positive response regarding their previous concerns.
• 🤝 As a result of this interaction, the customer arranged another appointment and saw a different physiotherapist named Klejdi who was excellent in providing care.
• ✔️ The administration around this second appointment went smoothly according to the reviewer.
• Overall summary: While there were initial problems with administrative issues at Ann Physiocare, such as the building being closed without notice and difficulties in contacting them for complaints, there was also some positive resolution. One satisfied customer reported having a positive experience after engaging with Ann Physiocare about their concerns.

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