The Essex Grill Chicken

Kebab shop in Havering

Address: 177 St. Marys Ln, Upminster RM14 3BL, United Kingdom

Phone: 441708222666

Region: Havering

Nearest station: Upminster (0.14 miles)

Rated: 4.0/5 on Google.

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• 🔸 The standard of the restaurant has dropped significantly in recent months, with one customer claiming that the food is now inedible.
• 🔸 A kebab order was overcooked, rock hard, and greasy, indicating poor cooking quality and long sitting times.
• 🔸 Multiple instances where the restaurant failed to include rice with takeaway orders despite specific requests.
• 🔸 The lack of rice made the meal unenjoyable as meat alone was considered boring and unappetizing by this customer.
• 🔸 Communication with the restaurant was described as very poor, with staff seemingly unwilling to acknowledge their mistakes.
• 🔹 Some attempts were made to resolve the issue through their app, but they were met with indifference from the restaurant.
• 🔹 Eventually, the restaurant agreed to send rice but expected payment for it separately upon delivery instead of including it as part of the initial purchase.
• 💬 Overall mixed opinions about an unsatisfactory dining experience due to both food quality and communication issues.

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