China House

Chinese takeaway in Brent

Address: 215 High Rd, London NW10 2SB, United Kingdom

Phone: 442081038570

Region: Brent

Nearest station: Willesden Green (0.61 miles)

Rated: 2.3/5 on Google.

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• 👍 Food safety and hygiene concerns: One reviewer had a bad experience with food safety and hygiene, as their delivery was left in a public walkway filled with insects and slugs. They also mentioned that the food is never sealed.
• 👎 Lack of communication and notification: The first reviewer mentioned that there was no notification or contact from China House or the delivery driver regarding the arrival time. Additionally, there were complaints about the restaurant’s phone constantly being busy and not getting a response even after multiple calls.
• 🤷 Diverging opinions on cleanliness: One reviewer visited the restaurant themselves and found it to be very dirty, with only one staff member who seemed inexperienced. However, they did not mention anything about uncooked rice.
• ❌ Poor customer service: Both reviews criticized the customer service at China House. The first reviewer mentioned poor quality customer service while dealing with their delivery issue, while the second review had an embarrassing experience when they went to ask for a refund but were still asked to pay regardless.
• 💩 Quality of food: The second review simply stated that the food wasn’t cooked properly without going into much detail.

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