Pakeeza Jewellers

Jeweler in Newham

Address: 287 Green St, London E13 9AR, United Kingdom

Phone: 442085035005

Region: Newham

Nearest station: Upton Park (0.04 miles)

Rated: 3.2/5 on Google.

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• 👍 Customer purchased a faulty ring from Pakeeza Jewellers in the Cartier ring style in 22ct gold.
• 👎 Sales assistant kept the sticky tag on the faulty area while showing non-faulty parts.
• 🤷 Customer didn’t notice the fault until removing the tag at home.
• ❌ Shop was closed when customer attempted to return a few days later, and they were involved in a car accident preventing their return the following week.
• 😡 Managing director denied fault, became defensive, and refused to listen or refund money.
• 💼 Lack of basic customer service skills displayed by managing director.
• ⚖️ Customer mentioned Consumer Rights Act 2015 which entitles them to a refund or repair for faulty products within 6 months.
• ❓ Sign in shop states no refunds or exchanges unless goods are faulty at point of sale, conflicting with Consumer Rights Act.

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