Warren James Jewellers – Sutton

Jeweler in Sutton

Address: 97 High St, Sutton SM1 1JF, United Kingdom

Phone: 442087700080

Region: Sutton

Nearest station: Sutton (0.27 miles)

Rated: 4.1/5 on Google.

Price range: ££

Website

• – 🚫 One customer had a negative experience with the manager who wouldn’t refund money for a chain that caused a rash and was too short. The customer wasn’t informed of the store’s non-refund policy at the time of purchase.
• – 🔄 The store offers exchanges, but they don’t have longer chains in stock. The customer was offered a 6-month credit note, but was concerned about losing their £119 after it expired.
• – ❗️ A warning to not deal with this company due to terrible customer service. The reviewer plans to seek advice from Sutton Trading Standards and escalate the issue.
• – 💍 Another customer had a positive experience at the Sutton store, describing it as lovely and offering low-priced jewelry pieces.
• – ⌛ However, one person mentioned that the store closed before its advertised closing time, disappointing their fiancee. They were also disappointed by the lack of an apology from staff members and won’t be returning.
• – ⭐️ On another note, someone had terrible customer service in Croydon but found polar opposite experience at Warren James Jewellers – Sutton branch. Staff there were polite and helpful, earning them a 5-star rating from this reviewer.

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