B&Q Greenwich

Home improvement store in Greenwich

Address: 59 Bugsby’s Way, London SE10 0QJ, United Kingdom

Phone: 442083128000

Region: Greenwich

Nearest station: Westcombe Park (0.48 miles)

Rated: 3.8/5 on Google.

Price range: ££

Website

• 👍 Staff inside the B&Q Greenwich shopping area are described as extremely helpful and offering the best advice.
• 👎 One staff member named Adrian at the check-out counter is said to have an attitude problem, suggesting a need for customer service training.
• ✨ Mixed opinions exist regarding the customer service quality at the Greenwich branch. One long-time loyal customer expresses disappointment with declining standards, while another reviewer highlights positive experiences with helpful staff.
• ✨ Inconsistency in employee knowledge and attention is noted, with some employees appearing disinterested in assisting customers or lacking basic training.
• 😞 The checkout process is described as a nightmare, with many tills being out of order and resulting in long waiting lines.
• 💭 The store’s efficiency is questioned due to issues with broken or unavailable self-checkout options and prolonged waiting times.
• 😕 The store’s overall appearance receives criticism, with items on shelves mixed up and covered in dust, giving a neglected impression.
• Overall: Despite some positive experiences with helpful staff members, there are concerns about the decline in customer service quality at B&Q Greenwich. A lack of employee training and attention stood out to one reviewer.

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