Stone & Wood Shop

Tile store in Harrow

Address: 20 Cumberland Rd, Edgware, Stanmore HA7 1EL, United Kingdom

Phone: 442082041121

Region: Harrow

Nearest station: Queensbury (0.11 miles)

Rated: 3.7/5 on Google.

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• 👍 The company was initially chosen because of their reasonable prices and helpfulness.
• 👎 The delivered stone did not match the sample ordered and had undesirable colors.
• 😕 Mixed opinions on the knowledge of the staff about the stone – they sold it unseen from a supplier.
• 👍 A replacement stone was delivered, which seemed good at first but had chipped corners and dirty footprints-like brown splodges on it.
• 😕 Some tiles were found chipped when returned, affecting the refund amount received (£750 instead of full reimbursement).
• 💰 The total cost for the customer amounted to £4k, including payment for tiles and tiler’s time.
• Overall, there were issues with mismatched samples, lack of expertise regarding product quality, chipped tiles causing extra expenses, and disappointing customer service in terms of reimbursement.

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