Leyland SDM Chiswick | Decorating & DIY

Hardware store in Hounslow

Address: 146 Chiswick High Rd., Chiswick, London W4 1PU, United Kingdom

Phone: 442089879900

Region: Hounslow

Nearest station: Turnham Green (0.16 miles)

Rated: 4.5/5 on Google.

Website

• 👍 John provided excellent service in helping a customer find the right floor dye for their sanded floor, resulting in a satisfactory outcome.
• 👍 Peter and his team were highly praised for their helpfulness and patience, especially with customers who struggle with power tools. They are seen as an example of why a thriving high street is important.
• 🤷‍♂️ One customer mentioned that there were only three staff members present, but only one was working diligently. The other two seemed to lack proper customer service skills. However, the blame is directed towards management for not training them properly.
• 😔 Another customer had a disappointing experience where they were charged the wrong price due to a mismatch between the shelf label and the system. Although mistakes can happen, the staff did not handle rectifying the issue well by insisting on providing cash instead of an alternative solution.
• In summary, Leyland SDM Chiswick has received positive feedback for excellent service from John and commendations for helpfulness from Peter and his team. However, there are concerns about some staff members lacking proper training and poor handling of pricing errors.

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