Elena Von hair and beauty
Hairdresser in Kensington and Chelsea
Address: 107 Lots Rd, London SW10 0RN, United Kingdom
Phone: 442073529415
Region: Kensington and Chelsea
Nearest station: Imperial Wharf (0.26 miles)
Rated: 4.4/5 on Google.
Opening Times
| Monday: | 8:30 AM–6 PM |
| Tuesday: | 8:30 AM–6 PM |
| Wednesday: | 8:30 AM–6 PM |
| Thursday: | 8:30 AM–6 PM |
| Friday: | 8:30 AM–6 PM |
| Saturday: | 8:30 AM–6 PM |
| Sunday: | Closed |
About Elena Von hair and beauty
- 👍 The advertised cut and color service turned out to be misleading and not free as initially mentioned.
- 👎 There was miscommunication regarding the pricing and scheduling of the service, causing frustration for the customer.
- 😮 The trainee hairdresser, Isabelle, claimed to have experience but struggled with the task and took longer than expected.
- ✂️ A significant amount of hair was mistakenly chopped off during the haircut by Isabelle.
- 📱 Elena, the supervisor, appeared distracted during the appointment as she focused on her website and phone call.
- Overall, some customers had a negative experience due to miscommunication about pricing, a long appointment time due to a trainee’s inexperience, an unexpected chop-off incident by Isabelle, and Elena’s distraction. Mixed opinions were expressed about Isabelle’s behavior after her mistake.
Options: Identifies as women-owned, Wheelchair-accessible entrance, Gender-neutral toilets, Toilets, Wi-Fi, LGBTQ+ friendly, Credit cards, Debit cards, Mobile Wallets, Credit cards
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