bp

Petrol Pump in Enfield

Address: Cockfosters Rd, Barnet EN4 0DZ, United Kingdom

Phone: 442084491031

Region: Enfield

Nearest station: Cockfosters (0.0 miles)

Rated: 3.7/5 on Google.

Website

• 🙁 Disappointing customer service experience while paying for fuel – inappropriate comments made by a staff member.
• 🛍️ Customer upset about receiving a surprise bag with only 3 items, while another customer received a bag full of goodies.
• ⚖️ Customer feels discriminated against and believes preferential treatment was given to the other customer.
• 😡 Staff’s response was unhelpful and dismissive, aggravating the situation.
• 😔 Overall letdown for the customer who was excited about the surprise bag but left feeling disappointed and discriminated against.
• 💔 Hope for improved customer service in the future to prevent similar experiences.
• Overall, these reviews paint a negative picture of BP. The first review highlights unacceptable behavior from staff, raising concerns about professionalism. The second review focuses on an unfair difference in treatment between customers receiving surprise bags, causing disappointment and feeling discriminated against. Both customers express frustration with unhelpful staff responses. A mixed opinion is reflected regarding BP’s level of service and inclusivity. It is recommended that BP address these issues to improve their overall customer experience.

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