Francis Chappell & Sons Funeral Directors

Funeral director in Greenwich

Address: 5 Thomas St, London SE18 6HL, United Kingdom

Phone: 442039304893

Region: Greenwich

Nearest station: Woolwich Arsenal (0.09 miles)

Rated: 4.0/5 on Google.

Website

• 👍 Jackie was praised for being helpful, understanding, and making the process easier.
• 👍 The day went smoothly due to the Funeral Directors’ organization.
• 👍 Appreciation expressed towards all those involved in the process.
• 😐 One reviewer felt excluded from decision-making and communication about their mother’s funeral arrangements.
• 😐 They had difficulty getting a promised call back from the Eltham branch and were disappointed with the lack of follow-up.
• 😐 Another manager at the Woolwich branch promised a call back but didn’t provide further updates, leaving them dissatisfied with the service.
• ⚖️ Mixed opinions on communication effectiveness and responsiveness of staff members.
• ⚖️ Some reviewers had positive experiences while others felt let down by poor customer service.
• In summary, while some customers had a positive experience with specific staff members like Jackie who provided assistance, explained everything clearly, and ensured smooth operations on the day of the funeral, there were also mixed opinions regarding overall communication issues. Some individuals expressed frustration due to difficulties in receiving promised call backs or feeling excluded from decision-making. It is important for Francis Chappell & Sons Funeral Directors to address these concerns to improve their customer service reputation.

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