CeX

Electronics store in Westminster

Address: 109 Queensway, London W2 4SJ, United Kingdom

Phone: 443301235986

Region: Westminster

Nearest station: Queensway (0.01 miles)

Rated: 4.0/5 on Google.

Price range: £££

Website

• 👍 The first reviewer experienced a decline in service quality after the closure of a previous store.
• 👥 Mixed opinions on the staff’s professionalism – some were friendly but not as professional, while others were described as apathetic and unkind.
• ⌛️ The second reviewer had a negative experience with a branch that refused to give a refund shortly after purchase, contrasting with another branch’s willingness to do so.
• 💻 Another customer had technical issues with a tablet purchased online and returned it. They expected updates within a couple of hours but did not receive any communication from the staff.
• 🔄 There seem to be mixed experiences when it comes to resolving technical issues or receiving timely updates on product testing.
• 💼 It appears that there may be younger, less experienced staff present in some branches who may lack knowledge or make mistakes in their work.
• Overall, reviews for CeX indicate both positive and negative experiences. While some customers praised the selection of products and friendly staff, others expressed dissatisfaction with professionalism and customer service. Diverging perspectives highlight inconsistencies among different branches’ policies regarding returns and communication efficiency.

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