Rock Ltd

Electronics store in Ealing

Address: 221 The Broadway, Southall UB1 1NB, United Kingdom

Phone: 442088432428

Region: Ealing

Nearest station: Southall (0.57 miles)

Rated: 2.5/5 on Google.

Website

• 👎 WORST EVER customer service, stay away
• 🤷‍♀️ Mixed opinions on timeliness of repairs and communication
• 😡 Owner took a long time to fix fridge/freezer and didn’t follow up as promised
• ❌ Untrustworthy owner, described as a “straight liar”
• 💔 Engineer didn’t successfully replace washing machine seal
• 💰 Customer had to throw away food and ended up fixing the fridge themselves
• 🌍 Owner claimed parts needed to come from China, but customer found them locally on eBay
• Summary:
• Rock Ltd has received negative reviews for their customer service. One reviewer had a terrible experience with their fridge/freezer repair, with delayed response times and spoiled food. They were eventually forced to fix it themselves after finding the needed part easily online. Another reviewer expressed distrust in the owner’s honesty after experiencing difficulties in getting a washing machine seal replaced by an engineer. While there were mixed opinions on Rock Ltd’s timeliness and communication, it is clear that these customers had negative experiences overall.

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