Boots

Beauty supply store in Kensington and Chelsea

Address: 128 Gloucester Rd, South Kensington, London SW7 4SF, United Kingdom

Phone: 442078351215

Region: Kensington and Chelsea

Nearest station: Gloucester Road (0.0 miles)

Rated: 3.4/5 on Google.

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• 👩‍💼 Staff at the Boots store seemed untrained and lacked customer service skills
• – No sense of urgency, slow checkout process, and staff chatting on the phone or with customers after payment
• – Reflects a lack of training, common sense, and basic skills
• 🗣️ Mixed perspectives on service quality in London shops
• – Negative experience could be applicable to many shops in London according to one reviewer
• 🏢 Store appeared older and worn out in Gloucester Arcarde next to the Tube exit
• – Difficulty finding someone for assistance
• – Long queue at the only checkout counter indicates room for improvement
• 😱 Shocking service experienced by another customer
• – Staff members chatting about shift hours instead of assisting customers
• – Unhelpful response when asked about a specific medication
• ⚙️ Lack of knowledge from one staff member regarding a certain medication
• – Dismissive attitude towards assisting the customer
• – Directed the customer to speak to the pharmacist
• Overall, these reviews highlight issues with staff training and customer service at this Boots store. There are mixed opinions on whether this reflects a widespread problem in London. The store itself was described as old and worn out.

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