Boots

Beauty supply store in Kingston upon Thames

Address: 59-63 Tolworth Broadway, Surbiton KT6 7DW, United Kingdom

Phone: 442083999836

Region: Kingston upon Thames

Nearest station: Tolworth (0.26 miles)

Rated: 4.1/5 on Google.

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• 👎 Customers complain about overcharging at the checkout, lack of apology or acknowledgement for errors, and consistent negative experiences.
• 👎 Pharmacy staff is described as rude and unhelpful, leading to a desire to switch pharmacies.
• 👎 One particular staff member named Kate is singled out for being extremely rude with no greeting or appreciation.
• 👍 A long-time customer mentions that they stopped using this Boots location due to a decline in service quality and switched to a local chain instead.
• 👍 The Boots pharmacy used to have friendly staff but after changing the entire team, chaos ensued with inexperienced and rude employees. Mistakes were frequent, causing frustration for customers.
• 👍 On a positive note, one customer had a pleasant experience getting flu jabs at this Boots location. The workforce seemed happy and there was an overall bright, clean, and well-stocked shop.
• Overall, these reviews show mixed opinions about this particular Boots store. While some customers express dissatisfaction with the overcharging issues and rude staff members like Kate, others have positive experiences with flu jabs at the store.

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