Pestle & Mortar Pharmacy

Drug store in Hounslow

Address: 10 Chiswick High Rd., Chiswick, London W4 1TH, United Kingdom

Phone: 442089941428

Region: Hounslow

Nearest station: Stamford Brook (0.06 miles)

Rated: 3.7/5 on Google.

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• 👎 One customer had a negative experience with an unhelpful pharmacist who refused to deliver an e-prescription and required an original signed prescription to be sent by post. They were disappointed and expressed their intention to go to Boots next time.
• 😊 Another customer has been using this pharmacy for years and appreciates the kind treatment they receive from the staff.
• 👎 A different customer had a bizarre and unpleasant encounter with a senior member of staff who was unfriendly, patronizing, and unprofessional. Refund process was unsuccessful, leading them to conclude that basic staff training was lacking.
• 😊 A positive review mentions that this pharmacy is excellent for the community, as pharmacists are always available to help. All staff members are efficient and friendly. The review also notes nostalgia for the old-fashioned look of the store from the 80s but acknowledges progress.
• 😊 Lastly, a brief positive review states that this pharmacy always has prescriptions done promptly and describes them as fantastic.
• Overall, reviews for Pestle & Mortar Pharmacy show mixed perspectives on customer service experiences – ranging from unhelpful encounters with certain staff members to warm treatment from others.

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