The Forest Surgery

Medical clinic in Waltham Forest

Address: 2 MacDonald Rd, London E17 4BA, United Kingdom

Phone: 442084984988

Region: Waltham Forest

Nearest station: Wood Street (0.53 miles)

Rated: 2.0/5 on Google.

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• 👍 Receptionist and communication issues: Reviewer had difficulty reaching the doctor for urgent mental health concerns, had to drive to the clinic, and was met with indifference from the receptionist. Receptionist took a personal call during their conversation, causing distress.
• 😔 Lack of empathy: Reviewer felt frustrated that their concerns were not taken seriously despite their sister’s mental health situation. They wanted more proactive measures from the clinic, such as calling an ambulance when informed of suicidal thoughts.
• 😊 Mixed opinions: Other patients witnessed the receptionist’s behavior and agreed with the reviewer’s perspective. However, there is no consensus on this issue among all reviewers.
• 😕 Staff training and replacement: One reviewer suggests that staff should undergo training or be replaced due to poor manners and lack of professionalism. This highlights a problem with customer service in general at The Forest Surgery.
• 👥 Diverging perspectives: It is unclear if all patients have experienced similar negative encounters or if this experience was an exception. Mixed opinions imply that there may be varying levels of satisfaction among different patients at The Forest Surgery.

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