Crawley Road Medical Centre

General practitioner in Hackney

Address: 479 High Rd. Leyton, London E10 5EL, United Kingdom

Phone: 442085391880

Region: Hackney

Nearest station: Leyton Midland Road (0.4 miles)

Rated: 2.0/5 on Google.

Website

• 👎 Receptionists provide poor service, lack motivation, and show disrespect for patients. Call backs were not given as promised and medical records have been misplaced. There has been a high turnover of managers.
• 👎 Service has been consistently problematic for the past 2 years. Issues include delays in referrals and procedures, difficulties with communication (emails, letters), and sending prescriptions to the wrong pharmacy.
• 👍 A friend at another hospital was able to provide immediate treatment when the GP couldn’t, preventing potential worsening of a serious matter.
• Mixed opinions:
• – Some patients have had negative experiences with delays and mistreatment.
• – One patient was satisfied with the resolution of an issue after speaking to the manager but had to wait 6 months for it.
• – The reviewer plans on switching GPs due to their frustration with ongoing issues.
• 💡 Overall takeaway: Crawley Road Medical Centre’s receptionists need improvement in their customer service skills and attention to detail. The clinic has experienced shortcomings such as delays in referrals/procedures and sending information correctly. However, there is one positive instance where seeking help from another hospital resolved an urgent issue quickly.

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