Waterloo Health Centre
General practitioner in Southwark
Address: 5 Lower Marsh, London SE1 7RJ, United Kingdom
Phone: 442079284049
Region: Southwark
Nearest station: Lambeth North (0.11 miles)
Rated: 2.9/5 on Google.
Opening Times
| Monday: | 8 AM–6:30 PM |
| Tuesday: | 8 AM–6:30 PM |
| Wednesday: | 8 AM–8:30 PM |
| Thursday: | 8 AM–6:30 PM |
| Friday: | 8 AM–6:30 PM |
| Saturday: | Closed |
| Sunday: | Closed |
About Waterloo Health Centre
- 👶🔒 Waterloo Health Centre repeatedly denied appointments for a 6-month-old baby, neglecting their duty of care.
- 😡 The GP, Dr Verghese, seemed arrogant and short-tempered during phone conversations.
- ⚠️ Reception staff wrongly referred a 3-month-old problem to A&E and displayed condescending communication towards patients.
- 😞 Mixed opinions: The surgery is CQC rated good, but there seems to be a catalogue of systemic failure.
- 💔 Another disappointing experience was reported when one patient sought help for chronic back problems. The GP made an inappropriate and demeaning remark about possible depression instead of addressing the back issue.
- 💊 Additionally, this doctor recommended birth control pills instead of addressing acne and digestive issues as requested.
- Note: These reviews highlight concerns about appointment denials, poor communication, and inappropriate referrals. Divergent perspectives on the overall quality are present with one negative experience mentioned despite the good CQC rating.
Options: Wheelchair-accessible car park, Wheelchair-accessible entrance, Wheelchair-accessible toilet, Gender-neutral toilets, Toilets, LGBTQ+ friendly, Accepts new patients
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