Randolph Surgery
Doctor in Westminster
Address: 235A Elgin Ave., London W9 1NH, United Kingdom
Phone: 442070527560
Region: Westminster
Nearest station: Maida Vale (0.06 miles)
Rated: 3.7/5 on Google.
Opening Times
| Monday: | 8 AM–6:30 PM |
| Tuesday: | 8 AM–6:30 PM |
| Wednesday: | 8 AM–6:30 PM |
| Thursday: | 8 AM–6:30 PM |
| Friday: | 8 AM–6:30 PM |
| Saturday: | Closed |
| Sunday: | Closed |
About Randolph Surgery
- 👩⚕️ One patient had a negative experience with a female GP who was rude, disrespectful, and unhelpful. The behavior displayed did not meet NHS standards.
- 👵 On the other hand, Kamila, a healthcare assistant, provided kind and helpful support in getting an appointment for an 84-year-old father-in-law’s blood test. This assistance saved them time and hassle.
- ⏬ Patients have noticed a decline in the quality of service at Randolph Surgery since March 2023. They have encountered difficulties with the Dr IQ application intended to streamline the process.
- 📲 Phone calls take a long time to be answered, and the app’s receiving and processing sides are unresponsive. This has resulted in missed patient requests.
- 🔄 It is recommended that Randolph Surgery review their app-supported system to ensure consistent processing and timely notifications for patients. The focus should be on improving the system rather than assigning individual blame.
- 🔴 Some patients find it impossible to get appointments as they can’t book through the app and experience long phone response times.
- 💬 Overall, there seem to be mixed opinions about Randolph Surgery.
Options: Wheelchair-accessible entrance, Wheelchair-accessible toilet, Toilets, Appointment required, Accepts new patients
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