Matalan

Department store in Bexley

Address: Riverside Shopping Centre, 93 Erith High St, Erith DA8 1RF, United Kingdom

Phone: 443330044444

Region: Bexley

Nearest station: Erith (0.27 miles)

Rated: 4.0/5 on Google.

Price range: £££

Website

• 👗 Mixed opinions on the changing room setup:
• – Men’s changing room is now a unisex changing room, without doors but with curtains. Some find it temporary or unclear if it will change.
• – Others mention that there are no women’s changing rooms, which can be inconvenient for female shoppers.
• 💃 Good variety and prices:
• – Matalan offers a wide range of essential clothing for both adults and kids at reasonable prices.
• – Many find it easy to use the click and collect service, with prompt and courteous staff.
• 😠 Negative customer service experiences:
• – A middle-aged woman at the self-service checkout exhibited poor manners, being grumpy, rude, and unhelpful.
• – One customer had their click and collect order accidentally canceled by an employee who refused to rectify the mistake.
• 🌡️ Understaffed and hot store:
• – Some reviewers note that the store is understaffed and uncomfortably hot for both customers and employees.
• – The reliance on self-service tills is seen as excessive by some customers.
• ✨ Positive remarks about the store overall:
• – The newly set up larger location in the shopping center is seen as nice with an enjoyable shopping experience.

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