Harrods Headquarters

Department store in Kensington and Chelsea

Address: 68 Hammersmith Rd, London W14 8UD, United Kingdom

Phone: 442077301234

Region: Kensington and Chelsea

Nearest station: Kensington (Olympia) (0.26 miles)

Rated: 4.3/5 on Google.

Website

• 👎 The customer service at Harrods Headquarters is described as absolutely disgusting and the staff is considered incompetent. One particular employee named Davenyell is mentioned as being unprofessional, disrespectful, and rude in his interactions with customers.
• 👍 There were requests for manager callbacks multiple times but none were ever received. This indicates a lack of an escalation process within the company.
• 🤷‍♀️ One reviewer mentions being banned from entering Harrods by a security guard without any apparent reason. They claim to have been appropriately dressed and polite, raising concerns about potential discrimination.
• 👎 Another customer had a terrible consumer experience when ordering an expensive clothing item from Harrods Headquarters. They faced difficulties in returning the item due to website malfunctions, non-responsive chat function, and closed customer service lines for 12 consecutive days.
• ✅ However, they managed to find some help from an employee at the Hounslow store as well as a baffled but helpful lady at the Harrods Grill.
• 💬 Overall, the reviews about Harrods Headquarters present a mixed picture. The negative aspects primarily revolve around poor customer service experiences and lack of responsiveness from management.

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