Marks and Spencer

Department store in Hammersmith and Fulham

Address: Westfield Shopping Centre, Ariel Way, London W12 7GA, United Kingdom

Phone: 442082662200

Region: Hammersmith and Fulham

Nearest station: Shepherds Bush Market (0.22 miles)

Rated: 4.3/5 on Google.

Price range: ££

Website

• 👍 Steven provided excellent customer service, going above and beyond to help sort out a delivery issue with a jacket order.
• 👍 Tasha went the extra mile to assist a customer who couldn’t find an item on the shop floor. She was friendly and accommodating, leaving a great impression on behalf of Marks and Spencer.
• 👍 A helpful older gentleman patiently assisted a shopper in finding sold-out linen pants, successfully locating the desired midnight blue trousers. Marks&Spencer offers good value for shopping with a nice balance between classic and trendy styles.
• 😕 Some customers had mixed experiences due to unprofessional behavior from one manager in the school shoes section. Overhearing loud conversations on the phone during work hours and complaints made in front of customers gave them concerns about her professionalism.
• Overall, Marks and Spencer received positive reviews for their exceptional customer service from Steven and Tasha, as well as for their wide range of stylish clothing options. However, there were some unfortunate incidents involving unprofessional behavior by one manager that left some customers feeling dissatisfied.

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