Marks & Spencer

Department store in Ealing

Address: Westway Cross Shopping Park, Unit 10, FOODHALL, Greenford UB6 0UW, United Kingdom

Phone: 442089707677

Region: Ealing

Nearest station: Greenford (0.28 miles)

Rated: 2.0/5 on Google.

Website

• 👍 The store is generally praised as fantastic and frequented by the reviewer regularly.
• 👎 One employee named Cilian interrupted and confiscated the reviewer’s items at the self-checkout, treating them in a patronizing manner.
• ✅ Mixed opinions about the employee’s behavior, as some may appreciate being assisted while others value their privacy and suffer from anxiety.
• ☹️ The encounter resulted in a 15-minute embarrassing experience for the reviewer, leaving them feeling like a clueless child being hand-held throughout the process.
• 😟 The review highlights that they were already suffering from a stomach bug, causing additional distress after this incident.
• 💔 The overall experience left them with no dignity and shattered self-esteem upon leaving the store.
• In summary, while praising Marks & Spencer as fantastic and frequently visited, this review expresses concern over an employee named Cilian who rudely interrupted and confiscated items at the self-checkout. It mentions differing perspectives on preferring assistance versus privacy for anxious customers. This encounter led to a 15-minute embarrassment for the reviewer who already felt unwell due to a stomach bug. Consequently, they felt their dignity was compromised and returned home with shattered self-esteem.

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