SPAR – Horn Lane Acton

Convenience store in Ealing

Address: 162, 164 Horn Ln, London W3 6PH, United Kingdom

Phone: 442087521805

Region: Ealing

Nearest station: Acton (0.25 miles)

Rated: 2.3/5 on Google.

Price range: £££

Website

• 👤 Rude and uninformed customer service from Kavi.
• 👍 Mixed opinions on the store’s policy regarding sales to customers under 21.
• 😠 Unfriendly and unpersonable customer service, with a refusal to read signs correctly.
• 🛒 Negative experience collecting a parcel, with rude and miserable employee behavior and lack of customer service skills.
• 📦 Concerns about the self-service system for parcel collection, allowing potential theft.
• Despite mixed opinions on the store’s policy regarding sales to customers under 21, Kavi receives criticism for his disrespectful and ill-informed customer service. He insisted they do not sell tobacco or tobacco-related products to customers under 21 despite clear information stating otherwise. Additionally, he showed a lack of friendliness and refused to read signs correctly.
• Another review mentions an unbelievably rude and unhelpful employee at the till who would rather go out of their way than visit this SPAR again. This negative encounter left a lasting impression.
• A negative experience was also described when collecting a parcel. The employee was perceived as rude, miserable, and lacking in customer service skills.

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