TIME

Women’s clothing store in Havering

Address: Unit B12, The Liberty Shopping Centre, 11 Lockwood Walk, Romford RM1 3RH, United Kingdom

Phone: 441708762727

Region: Havering

Nearest station: Romford (0.23 miles)

Rated: 3.2/5 on Google.

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• 👗 The first reviewer had a bad experience with a dress purchase and dry cleaning.
• 👗 The dress was labeled as “dry clean only” and after dry cleaning, it lost all its silver fringes.
• 👗 The manager was rude and refused to exchange or refund the dress, despite having receipts and a letter from the dry cleaner.
• 👗 The reviewer feels this kind of situation happens frequently in the shop and believes they call security often to remove dissatisfied customers.
• 🤷‍♀️ Mixed opinions: On one hand, the security could see that the customer had evidence of being sold an unsatisfactory product but refused to remove them from the shop. On the other hand, it is wrong for the store to point blank refuse exchanges or refunds.
• ⚠️ The first reviewer plans on taking legal action in small claims court out of principle.
• 💼 The second reviewer complains about their return policy being unreasonable because they only allow 14 days for returns.
• 😞 Unfortunately, due to having shift work and long days, returning items within 14 days may not always be possible for some customers.

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