Flannels

Clothing store in Kingston upon Thames

Address: 45-49 Clarence St, Kingston upon Thames KT1 1RF, United Kingdom

Phone: 443439092341

Region: Kingston upon Thames

Nearest station: Kingston (0.16 miles)

Rated: 2.9/5 on Google.

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• – The reviewer had a negative experience with their first purchase from Flannels.
• – They ordered a pair of trainers on sale with next day delivery, but the delivery was not successful.
• – When they finally received the package, the box was opened and only a flannel bag and trainer box were inside, without the trainers.
• – They immediately contacted Flannels about the issue, but their investigation timeframes are long (up to 28 working days) and they would have to wait while being out of £139.
• – The reviewer found it strange that Flannels claimed they contacted DPD and agreed to settle the case, as they hadn’t paid any money to DPD and it wouldn’t make sense for them to defend themselves against Flannels only to accept with DPD.
• – After raising this concern with Flannels, they were informed that DPD is now accepting liability for the lost parcel and a claim is being submitted against them by Flannels.
• Overall, this review highlights issues with delivery mishaps, unclear communication between Flannels and DPD, as well as lengthy investigation periods.

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