Drivalia Car Hire Marble Arch (Central London)

Car rental agency in Westminster

Address: Marble Arch, Q Park, Drivalia, Cumberland Gate, London W2 2ET, United Kingdom

Phone: 442036576054

Region: Westminster

Nearest station: Edgware Road (Circle/District/Hammersmith and City) (0.52 miles)

Rated: 2.8/5 on Google.

Website

• 👎 The pick-up system was broken and multiple customers had difficulties accessing their reserved car.
• 🚗 Some customers received damaged cars with malfunctioning windows, making their experience unpleasant.
• 😕 Staff members were unhelpful and unwilling to offer alternative solutions when issues arose.
• 💸 One customer had to give up on renting a car, taking alternative transportation instead. They received no apology for the inconvenience.
• ⏰ The lack of staffing could be a possible reason for the poor service experienced by some clients, possibly due to the impact of COVID-19 on their operations.
• ✉️ When one customer complained about the car’s condition, they were met with denial from customer service and an abrupt closure of their case.
• 💰 While Drivalia did not reimburse one dissatisfied customer for the rental fee, they managed to get a refund through a Chargeback on their credit card.
• Overall, there seemed to be issues with both the pick-up process as well as the condition and availability of cars. Staff members were unhelpful in resolving complaints or offering alternatives. However, it’s worth noting that some experiences may have been impacted by staffing shortages post-COVID.

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