Drivalia Car Hire Tower Bridge

Car rental agency in Southwark

Address: Q-Park Tower Bridge, 46-50 Gainsford St, London SE1 2NE, United Kingdom

Phone: 442036576054

Region: Southwark

Nearest station: Bermondsey (0.5 miles)

Rated: 3.6/5 on Google.

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• ⭐️ Avoid this company! They charged me a hefty amount on my credit card for supposed damages to the car, despite me having evidence that I didn’t cause any damage.
• ⭐️ The picking up process was supposed to be contactless, but someone had to come out and help me. However, it was still fine overall.
• ⭐️ The customer service is terrible. It’s nearly impossible to get in touch with anyone over the phone.
• ⭐️ The system is slow and they demanded complex proof of address, even though it’s already on my driving license.
• ⭐️ They took 1.5k out of my debit card initially and then asked for another 1.5k on my credit card when I arrived for collection. This seemed unnecessary and inconvenient.
• ⭐️ Another customer was given a car with low battery, causing them frustration before their journey started.
• ⭐️ Check-in process was lengthy and the car wasn’t even ready at the designated location.
• 🤔 Mixed opinions about the pickup process, some had a good experience while others found it problematic.

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