Europcar London Lewisham

Car rental agency in Lewisham

Address: 168 Lee High Rd, London SE13 5PL, United Kingdom

Phone: 443713845950

Region: Lewisham

Nearest station: Hither Green (0.43 miles)

Rated: 3.0/5 on Google.

Website

• 👎 Very poor experience picking up the car at the Lewisham branch. Booked car wasn’t available, no explanation or apology given.
• 📞 Customer service was also unhelpful and did not provide a solution.
• 💰 Paid more than expected and waiting for a refund without any confirmation.
• ✅ Returning the car was smooth and easy, thanks to a helpful gentleman who served me.
• ❓ Raises concerns about companies prioritizing customer service when hiring young people.
• ⏳ Standing there for over an hour with no resolution is frustrating, had to work it out myself in the end.
• ❌ Does not recommend Europcar London Lewisham due to poor experience and online system issues. Also mentions that the car received was not clean.
• Mixed opinions:
• ⚠️ Another reviewer had a very poor experience of last-minute stress due to a booked van being returned without a wing mirror, preventing them from hiring it.
• Summary: One review highlights significant issues with customer service during pick-up while another discusses last-minute stress caused by an unavailable van. The return process received positive feedback, but concerns were raised about young employees’ ability to provide good service.

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