CitiRental – Car and Van Hire – Regency Parade

Car rental agency in Camden

Address: ODEON NEXT TO, 97 Avenue Road, London NW3 5EL, United Kingdom

Phone: 442077226666

Region: Camden

Nearest station: Swiss Cottage (0.06 miles)

Rated: 3.0/5 on Google.

Website

• – 🚫 Negative customer service experience: One reviewer had a bad experience with the customer service and felt neglected. They mentioned difficulties in canceling their booking and lack of response to their emails.
• – 💸 Additional charges: The same reviewer expressed frustration over unexpected additional charges for a damage pre-payment that they couldn’t afford.
• – ❌ Refund refusal: The company refused to refund the booking due to cancellation within 24 hours of the agreed pick-up time, which led to dissatisfaction for the reviewer.
• – 👎 Lack of responsiveness: The lack of response from the company and unhelpful communication was highlighted by another reviewer who only received one reply after several months.
• – ⛔️ Warning against using this company: The second reviewer strongly advised others to go elsewhere due to their negative experiences and perceived lack of concern for customers.
• Note:
• These reviews showcase mixed opinions about CitiRental – Car and Van Hire – Regency Parade. While one review highlights issues such as poor customer service, unexpected charges, and refusal of refunds, another review emphasizes slow responses from the company.

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