Enterprise Car & Van Hire – New Malden

Car rental agency in Kingston upon Thames

Address: 241-243 Burlington Rd, New Malden KT3 4ND, United Kingdom

Phone: 442089422444

Region: Kingston upon Thames

Nearest station: Motspur Park (0.34 miles)

Rated: 4.2/5 on Google.

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• – 🙁 One customer was disappointed with the service at the New Malden branch as they had booked a van in advance, but on the day of pickup, they were informed that there was no van available. They had already arranged for help and had to wait 10 working days for a refund.
• – ✨ Another customer had a positive experience at the Epsom branch, finding the car comfortable and the service satisfactory. They were happy with the prompt return process and expected their deposit to be refunded within 24 hours. They plan to rent from Enterprise again in the future.
• – 😞 However, one reviewer faced an issue when they booked an automatic car but received a voicemail the night before stating that only manual cars were available. They could not drive manual cars and were unable to reach anyone when they tried calling back.
• – ⭐️ The New Malden branch received mixed feedback, with one customer having a negative experience while another enjoyed their rental from another branch.
• – 💼 It appears that communication issues might be prevalent in some cases where customers are not being notified of changes or availability problems until it’s too late.

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