Thrifty Car and Van Rental Heathrow

Car rental agency in Hillingdon

Address: The Sheraton Heathrow Hotel, Colnbrook By-Pass, Harmondsworth, West Drayton UB7 0HJ, United Kingdom

Phone: 442088976261

Region: Hillingdon

Nearest station: Heathrow Terminal 5 (0.88 miles)

Rated: 3.5/5 on Google.

Website

• 👍 The shuttle service has mixed opinions, with some reviewers experiencing long waits while others had a relatively short wait time.
• 🚗 Thrifty Car and Van Rental Heathrow usually offers competitive prices compared to other rental companies like Hertz and Avis.
• 👍 The vehicles provided by the company are generally excellent and well-maintained.
• 😕 Some customers have encountered issues, but they were promptly addressed by the duty managers who provided free upgrades or other assistance.
• 😊 Many customers feel valued and appreciated by the friendly duty managers who make them feel like important clients.
• ✅ Returns are hassle-free, and deposits are refunded promptly without any issues for most customers.
• ⏳ Long waiting times to reach customer service were reported, with an automated warning threatening to contact the police if the caller didn’t hang up soon enough.
• 🙁 There have been complaints about poor customer service, including staff members who lack enthusiasm or helpfulness towards customers.
• ❌ Some reviewers found Thrifty’s document requirements excessive or unnecessary.

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