WHSmith
Book store in Lambeth
Address: 157 Clapham High St, London SW4 7SS, United Kingdom
Phone: 442077206702
Region: Lambeth
Nearest station: Clapham Common (0.09 miles)
Rated: 3.4/5 on Google.
Price range: ££
Opening Times
| Monday: | 9 AM–5:30 PM |
| Tuesday: | 9 AM–5:30 PM |
| Wednesday: | 9 AM–5:30 PM |
| Thursday: | 9 AM–5:30 PM |
| Friday: | 9 AM–5:30 PM |
| Saturday: | 9 AM–5:30 PM |
| Sunday: | 11 AM–5 PM |
About WHSmith
- 🌟 Janae provided superb service: kind, helpful, and made the customer feel very welcome. She even recommended a local restaurant.
- 🌟 Mixed opinions on delivery: One customer experienced a delay in receiving their item despite opting for next day delivery, causing frustration. This reflects negatively on WHSmith compared to other online retailers like Amazon.
- 🌟 Impressed with a multitasking till clerk: The reviewer commended the politeness and caring nature of the clerk, who kept calm and handled multiple customers efficiently despite being busy.
- 🌟 Ink cartridge issue: A customer purchased a fountain pen and was recommended ink cartridges that didn’t fit. When seeking a refund without a receipt, they were initially denied but later confronted the store with their parent as proof.
- Overall key takeaways:
- – Positive experiences with Janae’s exceptional service and personalized recommendations.
- – Mixed feelings about WHSmith’s delivery service compared to other online retailers.
- – Commendation for a multitasking till clerk who provided excellent customer care.
- – Negative experience regarding an ink cartridge recommendation that didn’t fit, followed by initial denial of refund without receipt.
Options: Delivery, In-store pick-up, In-store shopping, Wheelchair-accessible entrance, Mobile Wallets, Credit cards
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