Zopa Bank
Financial institution in Southwark
Address: 47-49 Cottons Centre, Tooley St, London SE1 2QG, United Kingdom
Phone: nan
Region: Southwark
Nearest station: London Bridge (0.11 miles)
Rated: 2.5/5 on Google.
Opening Times
| Monday: | 9 AM–6 PM |
| Tuesday: | 9 AM–6 PM |
| Wednesday: | 9 AM–6 PM |
| Thursday: | 9 AM–6 PM |
| Friday: | 9 AM–6 PM |
| Saturday: | 9 AM–5:30 PM |
| Sunday: | Closed |
About Zopa Bank
- 👍 The customer has been calling Zopa Bank every month for almost 3 years to request their loan installment breakdown for business expenses.
- 👎 In the last six months, the customer has had a terrible experience as they have to call multiple times a month for the same thing.
- 🤷♂️ Mixed opinions on customer service: Staff assures sending breakdown within 24-48 hours but fails to do so. Customer feels staff doesn’t understand their situation.
- 😞 One staff member suggested waiting for these many days and then calling again, but nothing happens. When the customer calls back, a different staff member says they can’t provide an estimate on how long it will take.
- ⏰ It has been over 20 days since the initial contact with Zopa for April’s loan installment payment breakdown. Due to this delay, the customer missed their universal credit payment as they couldn’t fill out their report without it.
Options: Wheelchair-accessible entrance
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