Metro Bank
Bank in Kensington and Chelsea
Address: 234 King’s Rd, London SW3 5UA, United Kingdom
Phone: 443450808500
Region: Kensington and Chelsea
Nearest station: South Kensington (0.49 miles)
Rated: 3.3/5 on Google.
Opening Times
| Monday: | 8:30 AM–6 PM |
| Tuesday: | 8:30 AM–6 PM |
| Wednesday: | 8:30 AM–6 PM |
| Thursday: | 8:30 AM–6 PM |
| Friday: | 8:30 AM–6 PM |
| Saturday: | 8:30 AM–6 PM |
| Sunday: | 11 AM–5 PM |
About Metro Bank
- 🙁 Terrible customer service – staff ignore customers, long waits in queues.
- 🏦 Slow and inefficient processes.
- 😀 Friendly and helpful experience when visited during quiet times.
- 😃 Manager from Malta is exceptional and deserving of a promotion.
- 😕 Brand manager did not handle a formal complaint well, dismissive and patronizing.
- Overall, the reviews for Metro Bank are mixed. Some customers have had negative experiences with poor customer service, long wait times, and staff ignoring them. On the other hand, there are positive experiences where customers were greeted warmly and received helpful assistance during quiet periods. One standout positive aspect is the exceptional performance of a manager from Malta who went above and beyond to assist customers. However, there is also mention of a brand manager mishandling a formal complaint in a dismissive and patronizing manner.
Options: Wheelchair-accessible entrance
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