TSB Bank
Bank in Lambeth
Address: 12-13, South Side, London SW4 7AD, United Kingdom
Phone: 442087909994
Region: Lambeth
Nearest station: Clapham Common (0.04 miles)
Rated: 2.8/5 on Google.
Opening Times
| Monday: | 9 AM–5 PM |
| Tuesday: | 9 AM–5 PM |
| Wednesday: | 10 AM–5 PM |
| Thursday: | 9 AM–5 PM |
| Friday: | 9 AM–5 PM |
| Saturday: | 9 AM–1 PM |
| Sunday: | Closed |
About TSB Bank
- 🙁 Very poor customer service: Appointment cancelled twice, no available appointments for weeks after.
- 😡 No work being done by staff members, had to bring it to their attention.
- 🙁 Disappointed with the new style of TSB branch and the staff’s lack of efficiency.
- ❌ New staff complicating simple processes, such as providing coins.
- 😠 Frustrated with the wasted time caused by the new staff and new branch style.
- ⭐ Mixed opinions on customer service quality and professionalism.
- ⭐ Diverging perspectives on the efficiency and helpfulness of the new TSB branch.
- Overall, TSB Bank receives negative feedback regarding its customer service. Some customers experienced appointment cancellations without suitable alternatives. There were complaints about inattentive staff members not fulfilling their duties. In addition, there are criticisms about the efficiency of the redesigned branches and inexperienced new staff causing delays in simple processes like giving out coins. While some reviews express dissatisfaction, others do not touch upon these issues or mention any positive aspects.
Options: Wheelchair-accessible entrance
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