Santander
Bank in Brent
Address: 131-135 High Rd, North Maida Vale, London NW6 7HS, United Kingdom
Phone: 448000851491
Region: Brent
Nearest station: Kilburn High Road (0.29 miles)
Rated: 3.0/5 on Google.
Opening Times
| Monday: | 9:30 AM–3 PM |
| Tuesday: | 9:30 AM–3 PM |
| Wednesday: | 9:30 AM–3 PM |
| Thursday: | 9:30 AM–3 PM |
| Friday: | 9:30 AM–3 PM |
| Saturday: | 9:30 AM–12:30 PM |
| Sunday: | Closed |
About Santander
- 🏢 Understaffed branch with employees expressing dissatisfaction and suggesting customers go elsewhere. ATM did not dispense cash, with no emergency hotline to call for help.
- 💼 Despite being understaffed, the staff was praised for their excellent service in a busy branch.
- 😕 Mixed opinions on staff helpfulness. One customer experienced long wait times and felt rushed at closing, while another encountered an unhelpful employee named Jackie.
- 💻 Confusion regarding online services vs in-branch assistance, leading to frustration for one customer who was initially directed to handle their account online but later told it had to be done in person or over the phone.
- ☎️ Difficulty reaching the bank through phone support, resulting in a 45-minute wait time.
- In summary: The Santander branch analyzed received mixed reviews. While there were complaints about understaffing, unhelpful staff members, and difficulties accessing certain services like ATMs or emergency assistance lines were highlighted as areas of improvement, there were also positive remarks about the hardworking employees who provided excellent service despite these challenges. The conflicting opinions on staff helpfulness suggest that experiences may vary from person to person.
Options: Wheelchair-accessible entrance, LGBTQ+ friendly, Transgender safe space
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