NatWest Surbiton
Bank in Kingston upon Thames
Address: 10 Victoria Rd, Surbiton KT6 4JY, United Kingdom
Phone: 443457888444
Region: Kingston upon Thames
Nearest station: Surbiton (0.08 miles)
Rated: 3.3/5 on Google.
Opening Times
| Monday: | 9:30 AM–3:30 PM |
| Tuesday: | 9:30 AM–3:30 PM |
| Wednesday: | 10 AM–3:30 PM |
| Thursday: | 9:30 AM–3:30 PM |
| Friday: | 9:30 AM–3:30 PM |
| Saturday: | Closed |
| Sunday: | Closed |
About NatWest Surbiton
- 🌟 Stefania provided outstanding customer service and was praised for being kind, patient, and helpful in resolving issues with the banking app.
- 🌟 Staff are described as very nice, friendly, and eager to assist customers.
- 🤔 A suggestion was made to improve queuing experience by asking customers to wait further back from the paying-in machines.
- 😞 One customer expressed displeasure with a long queue wait time of 40 minutes due to only having one cashier available, contrasting it with other banks in Surbiton.
- 😞 Another reviewer had a negative experience when their accounts were frozen by the fraud team. They visited the branch for an hour only to have their accounts remain frozen and be asked to return again.
- 🌇 The NatWest Surbiton branch is located in an absolutely beautiful building.
- ⏰ Opening times were mentioned as needing improvement, suggesting better availability during late morning/early afternoon on weekdays and Saturdays.
- 😔 While staff are described as friendly and helpful, there is a consensus that there aren’t enough employees leading to long wait times which contradicts NatWest’s goal of good customer service.
Options: Wheelchair-accessible entrance, Wheelchair-accessible car park
User Feedback
There are no reviews yet. Be the first one to write one.